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Service
Centre
IP Integration has invested heavily in providing an industry leading service desk to manage all aspects of
the support service offered. Our Service Desk is manned 24 hours a day, 365 days a year, by experienced staff allowing you to log
problems at any time and receive updates to any logged issues.
At IP Integration we believe in making the service system as simple as possible, and we can receive calls via email or fax. In the very
near future, you will also be able to monitor your calls, projects and any other outstanding support issues via the Service Desk
website.
The Service Desk can also manage such routine tasks as checking and monitoring Backup systems, and basic user account maintenance if
required.
Our goal at IP Integration is complete transparency in all our interactions with you. This is most evident at the service desk. Through
web access, we will provide the capability of viewing every aspect of our service. We can also provide pre-designed reports at regular
intervals, and on an ad-hoc basis. At no point do we believe in hiding anything from you.
Whilst IP Integration offers a more comprehensive support service than any of our competitors, occasionally it becomes essential to
involve a 3rd party. The IP Integration service desk will manage any 3rd Party support, and will ensure that the problem is resolved to
your satisfaction, regardless of fault.
The service desk is based around trained and experienced technical personnel and industry leading service desk software. We are proud to
be able to show clients around our service desk and demonstrate the power and strength of this software in delivering the demanding
service levels IP Integration promise. |
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