Single Point of Contact

Whilst the Service Desk will take care of all Call logging and management of calls and other queries, you will have one Account Manager, who will look after your account, and be your central point of contact. He or she will be available to you as required to discuss the contract and service provision. The Account Manager will also be able to offer advice and arrange health checks as necessary.

With one point of contact greater efficiencies are delivered saving you both time and money. You will always know who and how to contact us.

Escalation

Although the Account Manager will be the initial point of contact if you have any queries or problems with the IP Integration service, there is an escalation procedure should this ever become necessary.

The Service Manager can be brought in to discuss any issues, and should you feel that the problem is still not being addressed adequately, any issues can be escalated right up to board level, bringing in our Chief Executive Officer.

IP Integration trust that through complete transparency of our procedures and our call handling that such escalation procedures will never be needed.

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