Service Centre

IP Integration has invested heavily in providing an industry leading service desk to manage all aspects of the support service offered. Our Service Desk is manned 24 hours a day, 365 days a year, by experienced staff allowing you to log problems at any time and receive updates to any logged issues.

We believe in making the service system as simple as possible, and we can receive support request via telephone, email or fax. The Service Desk can also manage such routine tasks as checking and monitoring Backup systems, and basic user account maintenance if required.

Our goal at IP Integration is complete transparency in all our interactions with you. This is most evident at the service desk. Through web access, we will provide the capability of viewing every aspect of our service. We can also provide pre-designed reports at regular intervals, and on an ad-hoc basis. At no point do we believe in hiding anything from you.

Whilst IP Integration offers a more comprehensive support service than any of our competitors, occasionally it becomes essential to involve a 3rd party. The IP Integration service desk will manage any 3rd Party support, and will ensure that the problem is resolved to your satisfaction, regardless of fault.

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