Managed Services

During the course of any contract there will be times when changes will need to be made to the supported infrastructure. It is vital to your business that such change is managed and changes do not impact on any other part of the infrastructure. IP Integration has a Managed Services procedure designed to prevent such situations.

Before any IP Integration engineer can modify even the smallest items on your site, your IP Integration Account Manager, and at least one person from your organisation must approve the change. It is recognised that in some cases changes may need to be authorised by more than one client representative depending on the scale of the change and the client departments affected, in these instances our Account Manager will ensure that the necessary approvals are obtained.

To have a change authorised, the engineer must demonstrate that the change will have no negative impact. Changes should also be reversible if necessary.

Managed Services will also prevent a change being performed at a critical time in your business cycle, as well as allowing IP Integration to try and tie together changes where possible and thus minimising inconvenience.

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