Eptica
Eptica's Enterprise Suite of self-learning customer service applications will enable you obtain a better return on investment from your customer management strategy.
"Eptica is pleased to be working with a recognised contact centre industry expert such as IP Integration. The combination of Eptica's product strength and IP Integration's service capability provides an excellent combination for organisations looking to address customer service delivery through online channels.."
- Paul Barnes, CEO, Eptica UK
- Confused.com improved customer experience and reduced email handling time by 60% - it now handles 135% more customer enquiries with a customer service team of half the size.
- Eptica Email Management has enabled South East Water to improve agent productivity by 9.7%
- Eptica Self-service has reduced La Redoute’s post-sales contacts by 30% and increased agent productivity by 40%
- Hotels.com uses Eptica technology to enable its outsourced, multi-lingual contact centres to answer enquiries in 9 languages from 32 global websites
· · ·
Quick Links
- Solutions
- → AVAYA
- → Extreme Networks
- → CTI Labs
- → Network Services
- → Public Sector
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- › Government
- › Healthcare
- → Callmedia
- → Eptica
- → Convergys
- → Splicecom
Contact Us
ipi.info@ipintegration.com
+44 118 918 4600
Resources
Whitepaper: Web Self-Service and e-mail management : a winning combination
