Government
For more than a decade IP Integration has delivered communication solutions for both local and central government organisations. Within our communications portfolio we provide consultancy, proof of concept, delivery and critical support for our solutions across all government sectors throughout the whole of the UK – from Aberdeen to Plymouth.
"IP Integration were the successful party in our own consultancy led tender exercise to upgrade our old legacy AVAYA estate including the contact centre and data network. The project was delivered very successfully with IP Integration working over and above the call of duty to make sure we had a seamless migration. My responsibility rests with the contact centre and this marked a key turning point in the development of the housing services Charnwood provided and through IP Integrations support and professional services we have become a centre of excellence for customer service. This has allowed us to take on a wider scope of services having made the investment in a technology platform to service the council's needs across Loughborough from a supplier that has worked closely with us in partnership."
Why IP Integration?
- Superior support levels and exceptionally high client service levels.
- Protect your investment with scalable, reliable, integrated solutions.
- Cost-effective, easy to use solutions offering improved productivity through converged networking and legacy system integration.
- Operational cost-reduction through simplified infrastructure management.
- Improved mobility of staff through wireless connectivity anywhere within the building.
- Approved supplier for 12 categories on the NHS Purchasing and Supplies Agreement (PASA) for 10 years.
We build and deliver reliable, highly functional communication systems backed by industry leading support and client service levels that offer maximum cost savings and minimal downtime. Our public sector solutions offer a powerful and comprehensive range of:
- Converged communication technology (voice and data transmission over the same network)
- Contact centres
- Unified communications
- Self service / speech recognition / interactive voice response
- Network services
- Sustainability & Green IT Initiatives
- Consultancy
We can offer products and services that deliver on your need to provide cost-effective, high-quality care that is easily accessible. These communications solutions give staff access, anytime and anywhere, in many cases via a single number.
Do you need to add more DDI's to an ailing and full switchboard? IP Integration can help address issues like this in a cost-effective and painless way.
IP Integration are one of only two AVAYA Platinum Partners in the UK across both the SMB and Enterprise portfolios and in September 2008, in recognition of our outstanding performance, AVAYA SMB awarded IP Integration "SMB Partner of The Year" at the AVAYA EMEA Business Conference in Madrid.
Our goal is very simple: to help our Public Sector clients derive the maximum benefit from technology through flexible tailored solutions, and we measure our success on your businesses return on investment with IPI and the continued loyalty of your enterprise, won through the excellence of service we guarantee to all our Public sector clients.
"I am delighted to confirm that I have dealt with IP Integration since October 1999, during which time they have provided the Council with excellent support in the area of telephony services specifically around the AVAYA portfolio. Their work was a major factor in the authorities success of the day to day activities providing support and consultancy services on the tools the council needed to effectively manage our customer interaction. During 2006 we upgraded our entire estate (covering one main site and six satellite offices), and our confidence in IP Integration was a major factor for selecting them once again as our supplier. This has been a resounding success and allowed us to take advantage of the current efficiencies afforded by the AVAYA S8700 Server Gateway technology.
In 2008 we updated our hardware and software to the new Avaya Maintenance Model and Communications Manager 5 (CM5). IP Integration provided project management and engineering resources to complete the updates. This approach proved very effective and all works were completed on time with no disruption to our end users. IP Integration's after sales support service has and continues to be excellent and any problems are dealt with promptly by the service engineering team. I can confidently recommend IP Integration as a reliable supplier and experts in their field."
IP Integration have a dedicated Public Sector Team with many years of experience and partnerships with some of the leading technology and service providers to government. This experience combined with a rich pedigree and track record of identifying the key issues and more importantly the key solutions required to address these needs has placed IP Integration as a valued supplier.
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ipi.info@ipintegration.com
+44 118 918 4600
