Modern insurance companies face competition from banks, brokers, and the Internet, but the biggest problems facing the industry now are cost control, brand differentiation and fraud. Companies must keep premiums down while claims costs and expenses rise. Loyalty and an increasing customer base are vital in a competitive market, with easy access to information also an important factor. Fraudulent claims costs the insurance business billions of pounds a year.

IVR solutions powered by touch-tone and speech recognition technology can help the insurance industry. Touch-tone self-service and Speech recognition aided telephony solutions can automate the routine calls that form the bulk of any contact centre's volume, leaving agents free for more important revenue-producing tasks. It can also give customers 24 x 7 access to account information and claim filing, while enabling field agents to access customer databases, claims data, processing, and other information. Voice authentication technology gives an easy, secure environment for claim filing, payment, benefit verification, and account information.

With the adoption of contact centre automation low in insurance, the savings from speech can be remarkable, offering not only a large reduction in operating costs but also an exceptionally rapid return on investment. Cost-effective voice automation also improves customer service by offering clients easy, secure access to account information. It also differentiates your company with value-added, personalized services, and reduces fraud through voice verification technology.

Contact us and find out how speech and IP Integration can help your businesses or organisation to improve efficiency while providing first class customer service. We can help you to find a voice for your business.

For an introductory meeting or quotations please contact IP Integration direct
on 0118 918 4600 or email us at contact@ipintegration.com