Healthcare is the leading sector of the global economy with an annual global spending of over £2 trillion, and it's also one with huge annual costs — some of which can be attributed to inefficiency. Throughout the industry, healthcare providers and trusts such as the NHS, insurers, pharmaceutical companies, and pharmacies all share the constant need to reduce costs while maintaining security and customer service as a priority.

We can help slash those costs. Both touch-tone based and speech driven IVR solutions can automate many of the routine calls now handled by live agents, providing 24 x 7 access to services and consistent, superior levels of customer experience. The IPI suite of integrated voice products makes customer access and transaction processing truly secure, while our incorporated speech recognition and text to speech technologies ensure callers enjoy a seamless and engaging customer experience. In combination these speech services extend the possibilities of voice technology by establishing vital differentiation and branding.

Call automation, with its dramatic reduction in hold times and call durations, eliminates the need for a significant number of live agents, freeing them up to concentrate on more complex, revenue generating tasks. This not only drastically slashes operating costs throughout healthcare, but also offers a rapid return on investment.

Healthcare's other overriding issue, security, is perfectly addressed by solutions incorporating Nuance Verifier 3.0. The software works from a caller's unique voiceprint, making it the cost-effective way to address security issues, while still offering an exceptionally high level of customer satisfaction.

There is an accelerating trend in healthcare technology that lets the patient drive the system as a knowledgeable consumer. While only 10 percent of all healthcare transactions are currently performed electronically and even fewer are conducted over the Internet, there is a substantial opportunity for speech to help automate healthcare information requests and transactions. With speech, your customers, patients or doctors can order information, refill prescriptions, get test results or complete registration or even diagnostic questionnaires.

In addition, maintaining the security of all electronic health information is an issue that healthcare providers, clearinghouses, and health plans are dealing with by addressing HIPPA compliancy by the year 2003. In the area of "entity authentication", the Biometric Speaker Verification provided by IPI Speaker Verfication solutions can automate the need for a biometric, unique user identification system, reducing the costs associated with manual call-backs and verification.

Contact us and find out how speech and IP Integration can help your businesses or organisation to improve efficiency while providing first class customer service. We can help you to find a voice for your business.

For an introductory meeting or quotations please contact IP Integration direct
on 0118 918 4600 or email us at contact@ipintegration.com