Our management team and senior IT professionals can provide a range of services to your organisation.

• IVR service design, usability and dialogue design consultancy
• Speech application design, and business case analysis
• System security, vulnerability and disaster recovery analysis
• Communications solution design consultancy
• Forecasting, dimensioning and business analysis

The key to successful self-service solutions is for providers to be clear about the expectations of their callers

• Through careful user requirements analysis, we can improve the usability of your current IVR or develop a highly tuned and engaging self service solution to your precise requirements built entirely around the user experience.
• Our consultants will ensure that only the correct processes are automated to ensure 'fuss-free' access to services and information.

In the course of a detailed analysis of your operations, systems and business processes, the IP Integration development team produces a detailed functional specification of the requirements for your solution's success.

• We carefully analyse the business case supporting the implementation
• Then we develop a detailed system architecture and implementation plan that meets and exceeds these criteria.

Implementation includes an array of services that assure the long-lasting success of your solution.

• Project management and requirements validation
• Hardware/software specification, design and development
• Systems Integration, testing and performance reporting
• Training
• Documentation and support services

For organizations that depend on their customer communications, any interruption in service can be financially disastrous. That's why organizations turn to IPI Disaster Recovery Services for reliable systems protection and fail-safe mechanisms to ensure continuous and reliable operations.

Customized solutions reflecting your organisation's unique situation and requirements

• Entire operations or business-critical applications are specified and mirrored at our secure Hosting Centre, minimising both downtime and financial impact.
• IPI Consulting Services are also available to get operations up-and-running normally once a disaster has passed

Rock solid infrastructure and expertise already in place

• Our dedicated disaster recovery services ensures the highest standard in customer care and 24/7 availability of your systems and applications
• Detailed recovery plans are routinely tested and simulated, guaranteeing the IPI recovery centre is ready when needed