Healthcare

For more than a decade IP Integration has delivered communication solutions for both public and private healthcare organisations. We provide critical support for solutions for every type of healthcare environment across the whole of the UK – from Aberdeen to Plymouth.

Why IP Integration?

• Proven, high-value communications solutions within the healthcare sector.
• Superior support levels and exceptionally high client service levels.
• Protect your investment with scalable, reliable, integrated solutions.
• Cost-effective, easy to use solutions offering improved productivity through converged networking and legacy system integration.
• Operational cost-reduction through simplified infrastructure management.
• Improved mobility of staff through wireless connectivity anywhere within the building.
• Approved supplier for 12 categories on the NHS Purchasing and Supplies Agreement (PASA) for 10 years.
• Vetted culturally, technically and commercially to NHS standards giving you the assurance that we have the technological capabilities and are commercially sound.

We build and deliver reliable, highly functional communication systems backed by industry leading support and client service levels that offer maximum cost savings and minimal downtime. Our healthcare solutions offer a powerful and comprehensive range of:

• Converged communication technology (voice and data transmission over the same network)
• Contact centres
• Unified communications
• Self service / speech recognition / interactive voice response
• Network services
• Sustainability & Green IT Initiatives
• Consultancy

We can offer products and services that deliver on your need to provide cost-effective, high-quality care that is easily accessible. These communications solutions give both patients and staff access, anytime and anywhere, in many cases via a single number. They also help provide an exemplary patient experience, maximise productivity while managing costs and connecting people that need to work together to save lives.

Do you need to add more DDI’s to an ailing and full switchboard? IP Integration can help address issues like this in a cost-effective and painless way.

IP Integration are one of only two AVAYA Platinum Partners in the UK across both the SMB and Enterprise portfolios and in September 2008, in recognition of our outstanding performance, AVAYA SMB awarded IP Integration "SMB Partner of The Year" at the AVAYA EMEA Business Conference in Madrid.

Our goal is very simple: to help our clients derive the maximum benefit from technology through flexible tailored solutions, and we measure our success on your company's return on investment with us and the continued loyalty of your enterprise, won through the excellence of service we guarantee to every one of our clients.

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Streamlined Communications

Communication lies at the heart of effective healthcare. Medical staff require fast and hassle-free access to patient records, clinical data, laboratories, investigation reports, specialists and each other. Because healthcare involves teams working together, whether in a primary care environment – like a busy GP surgery, or across larger Acute Trusts – with multi-site, multi-disciplinary clinical delivery, connecting people is essential. IP Integration can deliver communication solutions that help to integrate different information systems making medical information available in a timely and usable manner.

IP Integration’s professional services team can work with you to evaluate your existing communications infrastructure and advise you on how to improve and update it without incurring any unnecessary costs.

Do you need to address did-not-attend appointment rates? By texting patients 24-36 hours before their appointment with basic details, you can offer improved, personal service without breaching patient confidentiality.

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Mobility – Access Anytime, Anywhere

With mobile communications and messaging, you can control how and where people can be reached, handling calls from staff and patients quickly and cost effectively, regardless of location. Plus, you have your choice of media: from wireless handheld devices to the internet and SMS Messaging.

Through secure in-building wireless communication, hospital staff benefit from the ability of being accessible to their patients and one another. With enhanced PDA/Tablet PC Integration staff now have the ability to easily update patient records and operational information through synching their PDA with the network at any workstation.

SMS communication can offer a cost-effective and reliable alternative to paging. IP Integration’s interactive SMS technology can reduce communication costs and keep you in touch with remote workers, keeping them up-to-date and constantly in touch making sure that they are safe and well informed.

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An Exemplary Patient Experience

The patient experience extends beyond the quality of the medical treatment and its outcome. It also includes interaction with administrative personnel to discuss treatment and referral issues, and other procedural details. We can help you build stronger patient relationships via a combination of the latest contact centre technologies. Contact centres and other converged patient care solutions allow you to effectively route calls and data, providing high-quality, differentiated patient service.

Our cost effective speech recognition and self-service technologies will help you to route critical calls to the right person in the first instance. Providing a high level of service at the point at which the call is answered.

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Maximise Productivity

In tightly budgeted environments such as managed care, cost-effective communications systems and efficient operations are vital. Handling large volumes of calls of many different types and effectively networking location communications can lead to:

• Higher productivity
• Improving operational efficiency
• Lowering your cost of ownership
• Having a dramatic impact on your bottom line

You can choose from a range of solutions that can free your professionals to spend more time with patients while you reduce call charges and protect your investments in existing systems.

By installing new recently legislated technologies like FCT Fixed Cellular Terminals, inter-site and mobile call traffic can be routed intelligently – reducing call costs by up to 75%.

IP Integration specialise in integrating existing systems with new technologies making investment in communication infrastructure work harder. IP Integration can introduce cost-saving devises such as FCT Fixed Cellular Terminals and VOIP Gateways into multi-site environments that will reduce your call costs by up to 75%.

You can also reduce the number of devices that you need to carry with you. Your mobile phone can become a web browser, pager, fax machine, email inbox and internal telephone extension.

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Low Cost Of Ownership

Our solutions are designed to meet the highest standards in performance, reliability and low cost of ownership. The solutions we offer can integrate with existing technology making easier, less disruptive and less expensive to deploy. We can offer flexible finance package including 0% that can help you to manage costs, reduce the impact on your bottom line plus we can advise you on how best to get a return on your investment and can happily demonstrate ROI’s on all of our solutions within a short space of time.

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